Their tradesman peed in my backyard and when I asked his colleague… whats’s he doing? his response was “he is just peeing” and I said why we have 2 toilets, called the director and the director refused to issue an apology in writing. Once confronted at the end of their work … the tradesman response was “relax” . I dont recommend them and to note this is third time to fix the same issue (leaking pipes from a hot water system).
I do not recommend these people.
The below response is a lie and they have provided an apology and yet as they are worried about liability change their mind. The behaviour is disgustingly inappropriate and harmful as young kids witnessed a tradie peeing in my backyard.
They are rude, disrespectful and harmful. I highly recommend avoiding such people in the future.
Disgusting!
Response from the owner:Thanks for raising this, Amir. We take all feedback seriously and have reviewed the matter with our attending plumber.
We note the interaction with our plumbers began positively, however the situation changed when our plumber declined your request to install an independently sourced handheld bidet. As a standard requirement, we must have landlord approval before carrying out any such works — unauthorised installations are something we are unable to proceed with under any circumstances.
When you then requested to borrow our tools to complete the installation yourself, this was also declined. We understand this was frustrating, however our plumber reported that the interaction became verbally abusive, which is not something our team should be subjected to while on site.
We are committed to professional, respectful service and ask that the same is extended to our team so they can work safely and effectively. If you'd like to arrange approved works through the proper channels, we're happy to help.